Privacy Policy

Last Updated: 14 August 2025

1. Introduction

Company Name: Devotel UK Limited
Registered Address: Suite 7 Innovation House, Molly Millars Close, Wokingham, Berkshire, United Kingdom, RG41 2RX
Contact Email: [email protected]
Data Protection Officer (DPO): [email protected]

2. Information We Collect

a. Information You Provide Directly:

  • Name, email address, phone number, and business details
  • Login credentials and account settings
  • Messages, files, and other content you upload or generate through the Platform

b. Information Collected Automatically:

  • IP address, browser type, operating system, and device information
  • Usage data such as pages visited, features used, and interaction timestamps
  • Cookies and tracking technologies

c. Third-Party Data:

  • Information obtained from integrated services such as payment processors, CRM systems, or communication channels (e.g., WhatsApp, Email, SMS)

3. How We Use Your Information

We process your personal data to:

  • Create and manage your account
  • Provide and improve the Platform
  • Communicate with you
  • Personalise your experience
  • Ensure security and prevent fraud
  • Enforce our Terms & Conditions
  • Comply with legal obligations

4. Legal Basis for Processing

We process your data under the following UK GDPR legal bases:

  • Contractual necessity to provide the Platform's services
  • Legitimate interests for improving functionality and security
  • Consent for certain marketing communications or optional features
  • Legal obligation to meet compliance requirements

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enable core platform functionality, analyse usage trends, and improve user experience. You can manage cookie preferences in your browser settings. For more details, see our Cookie Policy.

6. Sharing Your Information

We may share your data with:

  • Service providers (e.g., hosting, analytics, payment processing)
  • Integration partners (e.g., messaging channels, CRM tools)
  • Regulatory authorities if required by law
  • In the event of a business transaction such as a merger or acquisition

We never sell personal data.

7. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards, such as Standard Contractual Clauses, are in place.

8. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Object to or restrict processing
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, contact [email protected].

10. Security

We implement technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. No online platform can guarantee absolute security.

11. Third-Party Services

Our Platform may integrate with third-party applications. Your interactions with these services are governed by their own privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

13. Contact Us

If you have questions or concerns about this Privacy Policy, contact:

Email: [email protected]
Privacy matters: [email protected]
Address: Suite 7 Innovation House, Molly Millars Close, Wokingham, Berkshire, United Kingdom, RG41 2RX

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